Teams are groups of users who work on the same services together. Each team has tokens, escalation polices, schedules and services associated with them.

Users for your team can be viewed here. Each user can optionally be an admin. Admins can add/remove users and update team information (such as the name of the team).

Each user can be on multiple teams. On the profile page there is a link to switch context between teams.

Billing calculated per team based on each team's average daily user count for each month at the each of each month. We prepare an invoice via our payment provider which is sent via email to the first admin user on your team.

Learn about services next.